Welcome to Aberdeen Douglas Hotel

43-45 Market Street, AB11 5EL, Aberdeen, Scotland    Telephone number: 01224 582 255    Fax number: 01224 582 966    E-mail: reservations@aberdeendouglas.com

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What happens if I cancel ?

For all meetings and events, there needs to be an agreed 'cancellation policy' as cancellations cost the hotel money. Here how it works:

DATE OF CANCELLATION
CANCELLATION CHARGE PAYABLE BY YOU
Between 24 and 12 weeks before the event is scheduled to take place - 10% of the total booking value
Between 12 and 6 weeks before the event is scheduled to take place - 20% of the total booking value
Between 6 and 4 weeks before the event is scheduled to take place - 30% of the total booking value
Between 4 and 2 weeks before the event is scheduled to take place - 70% of the total booking value
Less than 2 weeks before the event is scheduled to take place - 90 % of the total booking value


Could the Aberdeen Douglas Hotel cancel my booking ?

In the unlikely event that the Aberdeen Douglas have to cancel your booking you will receive all your advance payments, although the Aberdeen Douglas Hotel will not have any other liability.

However, the Aberdeen Douglas Hotel may only cancel if:

  • Any part of the hotel is closed or unavailable due to events beyond our control
  • If you, or we, become insolvent, or in the case of an individual becomes subject to a bankruptcy petition
  • The booking, the persons associated with the booking and/or the purpose of the meeting might damage the reputation of the hotel or company.


Can I change my guest and delegate numbers ?

Of course you can, However, if the numbers go down significantly, the cancellation charges will be applied. So if you give us more than two weeks notice, for events of 1 – 99 people, you can reduce the numbers by anything up to 15% without charge, or 5% without charge if your event is for 100 or more.
If you provide less than 2 weeks notice, the contracted numbers will be charged. If the numbers are reduced, The Aberdeen Douglas Hotel reserves the right to re-allocate the room, to one more relevant to the size of the event.


If I don't have a credit agreement, when do I have to Pay ?

You'll need to give us a non-refundable deposit of 10% of the total booking value when you confirm your booking. The only exceptions to this is if you have a wedding with us, then the minimum non refundable deposit is £300 or 20% of the total value – which is greater. Full payment of the balance is due 14 days before the event, unless you have arranged credit facilities with the hotel. Credit is not available for wedding parties.


How do I get Credit ?

A ' Credit Application Form' is available on request if you are not recognised as a credit customer. Separate conditions apply, which be found on this form. Credit is not automatic; confirmation must be sought after completion of the ' Credit Application Form'. When credit is extended, all payments must be made to the hotel within 28 days of the date of invoice. Credit is not available for Wedding parties.


I've got lots of things to bring to the hotel?

We can provide most equipment. However, should you wish to bring your own equipment, you must ensure it has been tested and safe to use. The Aberdeen Douglas Hotel accept no liability for any equipment you bring to the hotel, and we would ask you to comply with the rules set out in the Health and Safety at Work Act. For any 3rd party contractors visiting the hotel ( such as band and entertainers) under your instruction, you must ensure current and adequate ' public liability insurance' is in place. Copies of electrical testing certificates and insurance policies must be made available on request. Should you have any queries, our team will be happy to help


Anything else ?

Just a few points:

For certain events the hotel may charge a deposit of £500 against the cost of possible damage to the hotel or hotel property, which could occur during the course of the event. Should any damage occur to the hotel or hotel property during your event then this deposit, or an appropriate part thereof, will be retained by the hotel on account of the cost of damage.

It's agreed your not acting of behalf of someone else.

If you ask us to get a supplier to provide you with anything, you and not the hotel must settle the bill

It is your responsibility to ensure any supplier complies with all regulations, and in the case of bands, singers, discos and entertainment, the required ' Public Liability Insurance' is in place.

Terms & Conditions
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